• The product is beyond the warranty period stated on the certificate or does not have a Warranty Certificate.

• The warranty seal is broken, damaged, altered, or replaced.

• The product is damaged due to mechanical impact such as drops, collisions, scratches, dents, rust, water exposure, or natural disasters.

• Improper usage, such as not following the user manual or using incorrect voltage.

• Unauthorized disassembly or repairs by individuals or technicians not authorized in writing by 3DS.

• Products are eligible for free warranty service if they are still within the warranty period, which begins on the delivery date and after customer acceptance.
• During the warranty period, parts will be replaced free of charge if the damage is due to manufacturing defects.
• The warranty period and specific terms are detailed on the Warranty Certificate.
• To be eligible for warranty service, the product must have a valid Warranty Certificate and an intact 3DS warranty seal.

[a] A dedicated hotline extension is available exclusively for customers with Gold and Platinum warranty packages.

[b] If warranty service takes longer than 24 hours, 3DS will provide a replacement machine with equivalent specifications free of charge for temporary use during the repair period.

[c] Within the first month from the delivery date, customers are entitled to enhanced support and priority handling under our early-use policy.

[d] All services are subject to 3DS’s standard warranty terms and conditions.

You can reach 3D Smart Solutions through our offices nationwide:

Head Office – Ho Chi Minh City
58/6 Vo Van Hat Street, Phuoc Hiep Quarter, Long Truong Ward, Ho Chi Minh City, Vietnam
Hotline: 028 888 99 039
Email: info@3ds.vn

Central Office – Da Nang
5th Floor, Area A1, Vinh Trung Plaza, 255–257 Hung Vuong Street, Thanh Khe Ward, Da Nang City, Vietnam
Hotline: 028 888 99 039
Email: danang@3ds.vn

Northern Office – Hanoi
5th Floor, IC TOWER, 82 Duy Tan Street, Cau Giay Ward, Hanoi City, Vietnam
Hotline: 028 888 99 039 – Ext: 3008
Email: hanoi@3ds.vn

Or Contact Our Customer Care Department Directly
Phone: 028 888 99 039 – Ext: 3008
Email: cskh@3ds.vn

Yes. 3DS offers custom fabrication services with a simple, transparent, and professional process.