All warranty services are handled at the following location:

• Address: 58/6 Vo Van Hat Street, Phuoc Hiep Neighborhood, Long Truong Ward, Thu Duc City, Ho Chi Minh City
• Phone: 028 8889 9039
• Extension: 3008

Email: cskh@3ds.vn

• The product is beyond the warranty period stated on the certificate or does not have a Warranty Certificate.

• The warranty seal is broken, damaged, altered, or replaced.

• The product is damaged due to mechanical impact such as drops, collisions, scratches, dents, rust, water exposure, or natural disasters.

• Improper usage, such as not following the user manual or using incorrect voltage.

• Unauthorized disassembly or repairs by individuals or technicians not authorized in writing by 3DS.

• Products are eligible for free warranty service if they are still within the warranty period, which begins on the delivery date and after customer acceptance.
• During the warranty period, parts will be replaced free of charge if the damage is due to manufacturing defects.
• The warranty period and specific terms are detailed on the Warranty Certificate.
• To be eligible for warranty service, the product must have a valid Warranty Certificate and an intact 3DS warranty seal.

[a] A dedicated hotline extension is available exclusively for customers with Gold and Platinum warranty packages.

[b] If warranty service takes longer than 24 hours, 3DS will provide a replacement machine with equivalent specifications free of charge for temporary use during the repair period.

[c] Within the first month from the delivery date, customers are entitled to enhanced support and priority handling under our early-use policy.

[d] All services are subject to 3DS’s standard warranty terms and conditions.