All warranty services are provided at the following address:

• Address: 58/6 Vo Van Hat, Phuoc Hiep Quarter, Long Truong Ward, Thu Duc City, Ho Chi Minh City
  Phone: 028 8889 9039
  Extension: 3008
  Email: cskh@3ds.vn

Clients can also access technical support via:

• QR Code: Scan the QR code on your equipment for instant connection to the 3DS support team.

• Social Media:

  • Facebook: www.facebook.com/3DSmartSolutionsCompany

  • Zalo: https://zalo.me/3768252526516297305

• Hardware Components: Lifetime warranty does not apply to hardware. Hardware warranties follow the specific policy of the original manufacturer or service package provided by 3DS.

• Unauthorized Interventions: Devices or software modified, installed, or altered without prior approval from 3DS are not eligible for warranty.

3DS is committed to providing lifetime support for all technology transfer projects, including:

Training & Technology Handover:

• Our certified experts will deliver hands-on training, guiding your team through standard operating procedures to ensure successful implementation.
• Training materials are meticulously developed with a clear learning roadmap, and provided in both English and Vietnamese. All training content is automatically delivered to clients after each session via our CRM system, ensuring seamless access and knowledge retention.

Online Technical Support

• We offer real-time remote assistance via Ultraviewer, TeamViewer, or similar platforms to troubleshoot errors, guide operations, or resolve any technical issues.
• Clients have access to our dedicated online support portal, allowing quick ticket submissions with prompt responses from our engineers.
• Every device comes with a QR code sticker, enabling direct access to our support platform – saving time and enhancing your support experience.

Software Updates:

We provide and install the latest software updates related to your transferred technology, ensuring system performance and long-term stability.

Note: The above services are covered under our lifetime free support policy, valid for the entire duration the equipment is in use.

At 3DS, we believe technology transfer is more than just delivering equipment – it’s a long-term partnership with our clients. Our technology transfer warranty policy is designed to provide timely, in-depth, and comprehensive support throughout your equipment’s lifecycle.