Lifetime Support Coverage

3DS is committed to providing lifetime support for all technology transfer projects, including:

Training & Technology Handover:

• Our certified experts will deliver hands-on training, guiding your team through standard operating procedures to ensure successful implementation.
• Training materials are meticulously developed with a clear learning roadmap, and provided in both English and Vietnamese. All training content is automatically delivered to clients after each session via our CRM system, ensuring seamless access and knowledge retention.

Online Technical Support

• We offer real-time remote assistance via Ultraviewer, TeamViewer, or similar platforms to troubleshoot errors, guide operations, or resolve any technical issues.
• Clients have access to our dedicated online support portal, allowing quick ticket submissions with prompt responses from our engineers.
• Every device comes with a QR code sticker, enabling direct access to our support platform – saving time and enhancing your support experience.

Software Updates:

We provide and install the latest software updates related to your transferred technology, ensuring system performance and long-term stability.

Note: The above services are covered under our lifetime free support policy, valid for the entire duration the equipment is in use.