3D Scanner Warranty Policy
|
Warranty Policy |
Standard |
Gold |
Platinum |
|
3D scanner warranty period |
12 months |
18 months |
24 months |
|
Online technical support (Ultraviewer) |
✔ |
✔ |
✔ |
|
Technical support [a] (Private hotline) |
✔ |
✔ |
✔ |
|
Processing time |
1 to 7 days |
24~48 hours |
24~48 hours |
|
Replace with temporary equivalent machine [b] |
✘ |
✔ |
✔ |
|
[Hot] 1 for 1 [c] |
✘ |
✘ |
✔ |
|
On-site warranty |
✘ |
✔ |
✔ |
|
Regular maintenance |
✘ |
Every 6 months |
Every 4 months |
|
Including shipping costs incurred |
✘ |
✔ |
✔ |
|
Free accessories [d] |
Yes |
✔ |
✔ |
|
Warranty service quote (Calculated on total equipment contract value) |
Free |
15% |
25% |
[a] A dedicated hotline extension is available exclusively for customers with Gold and Platinum warranty packages.
[b] If warranty service takes longer than 24 hours, 3DS will provide a replacement machine with equivalent specifications free of charge for temporary use during the repair period.
[c] Within the first month from the delivery date, customers are entitled to enhanced support and priority handling under our early-use policy.
[d] All services are subject to 3DS’s standard warranty terms and conditions.
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