PRIVACY POLICIES

Company name: 3D SMART SOLUTIONS COMPANY LIMITED – abbreviated as 3DS, all information related to the phrase “3DS” will be understood under the name of 3D SMART SOLUTIONS COMPANY LIMITED

1. General information

Your privacy is important to us. This privacy statement explains the personal data 3DS processes, how 3DS processes it, and for what purposes.

3DS offers a wide range of products, including 3D Printing, 3D Scanning, Genuine Software products and services. References to 3DS products in this Terms include 3DS services, websites, applications, software, servers and devices.

Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions 3DS has with you and the 3DS products listed below, as well as other 3DS products that display this statement.

2. Personal data we collect

3DS collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with 3DS and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from 3DS affiliates, subsidiaries, and third parties.

If you represent an organization, such as a business, please see the Enterprise and businesses section of this privacy statement to learn how we process your data. If you are an end user of a 3DS product or a 3DS account provided by your organization, please see the Products provided by your organization and the 3DS account sections for more information.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data -required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you are using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.

3. How we use your personal data

3DS uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:

Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
Improve and develop our products.
Personalize our products and make recommendations.
Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two 3DS products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, to build, train, and improve the accuracy of our automated methods of processing (including artificial intelligence or AI), we manually review some of the output produced by the automated methods against the underlying data.

4. Why we share your personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with 3DS-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of 3DS and its customers.

Please note that, as defined under certain Vietnam Cyber Security Law 2015, “sharing” also relates to providing personal data to third parties for personalized advertising purposes

5. Legal basis for processing personnel data

We will only process your data in accordance with applicable law. Specifically, we will process your data in accordance with Section 2 – Protection of Personal Information, Articles 16 to 20 – of the Cybersecurity Law 2015. We will process your data, among other things, on these legal bases

6. How to access and control your personal data

You can also make choices about the collection and use of your data by 3DS. You can control your personal data that 3DS has obtained, and exercise your data protection rights, by contacting 3DS or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:

Control the use of your data for personalized advertising from 3DS, including Xandr, by visiting our opt-out page.
Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from 3DS.
Access and clear some of your data through the 3DS privacy dashboard.

Not all personal data processed by 3DS can be accessed or controlled via the tools above. If you want to access or control personal data processed by 3DS that is not available via the tools above or directly through the 3DS products you use, you can always contact 3DS at the address in the How to contact us section or by using our web form.

7. Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes. 3DS apps use additional identifiers, such as the advertising ID in Website described in the Advertising ID section of this privacy statement, for similar purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from 3DS affiliates and partners as well as third parties, such as service providers acting on our behalf.

Third party cookies may include: Social Media cookies designed to show you ads and content based on your social media profiles and activities on our websites; Analytics cookies to better understand how you and others use our websites so that we can make them better, and so the third parties can improve their own products and services; Advertising cookies to show you ads that are relevant to you; and Required cookies used to perform essential website functions. Where required, we obtain your consent prior to placing or using optional cookies that are not (i) strictly necessary to provide the website; or (ii) for the purpose of facilitating a communication.

Please see the Learn more section below for information about our use of third party cookies, web beacons and analytics services, and other similar technologies on our websites and services. For a list of the third parties that set cookies on our websites, including service providers acting on our behalf, please visit our third party cookie inventory. On some of our websites, a list of third parties is available directly on the site. The third parties on these sites may not be included in the list on our third party cookie inventory.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

8. 3DS accounts

With a 3DS account, you can sign in to 3DS products, as well as those of select 3DS partners. Personal data associated with your 3DS account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites. Signing in to your 3DS account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your 3DS account, and enables other features.

There are three types of 3DS account:

When you create your own 3DS account tied to your personal email address, we refer to that account as a personal 3DS account.
When you or your organization (such as an employer) creates your 3DS account tied to your email address provided by that organization, we refer to that account as a work or school account.
When you or your service provider (such as a cable or internet service provider) create your 3DS account tied to your email address with your service provider’s domain, we refer to that account as a third-party account.

If you sign into a service offered by a third party with your 3DS account, you will share with that third party the account data required by that service.

There are three types of 3DS account:

When you create your own 3DS account tied to your personal email address, we refer to that account as a personal 3DS account.
When you or your organization (such as an employer) creates your 3DS account tied to your email address provided by that organization, we refer to that account as a work or school account.
When you or your service provider (such as a cable or internet service provider) create your 3DS account tied to your email address with your service provider’s domain, we refer to that account as a third-party account.

If you sign into a service offered by a third party with your 3DS account, you will share with that third party the account data required by that service.

9. Products for businesses

Enterprise Products are 3DS products and related software that are provided and designed primarily for use by organizations. These products include:

Equipment products, referred to as Equipment Products in the Product Terms, such as 3D printers (from Modix, Uniontech, Cubicon, Formlabs, EOS, 3DCeram), 3D scanners (from Shining 3D) for which an organization (our customer) contracts with 3DS to use the service (“Enterprise Equipment Provisioning Service”).
Software products for enterprise 3D solutions, referred to as Software Products (from Mastercam, Cinco, Verisurf, Materialise, Moldplus) (“Enterprise Software Services”)
Consumables and accessories for CNC machines, referred as CNC Consumables, such as turning tools, etc. (“Enterprise CNC Consumables Services”).
Consumables and accessories for 3D printers, referred to as 3D Printer Consumables, such as resin, plastic, plastic powder, etc. (“Enterprise 3D Printer Consumables Services”).
Professional services, as defined in the Terms of Products and Services with Enterprise Add-on Services, such as deployment services, machine installation services, user manual services or additional services for existing features in Enterprise Add-on Services.

In the event of a conflict between this 3DS privacy statement and the terms of any agreement(s) between a customer and 3DS for Enterprise Products, the terms of those agreement(s) will be controlled.

You can also learn more about our Enterprise Products’ features and settings, including choices that impact your privacy or your end users’ privacy, in product documentation.

If any of the terms below are not defined in this Privacy Statement or the Product Terms, they have the definitions below.

General. When a customer tries, purchases, uses, or subscribes to Enterprise and Developer Products, or obtains support for or professional services with such products, 3DS receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our business operations, and communicate with the customer. For example:

When a customer engages with a 3DS sales representative, we collect the customer’s name and contact data, along with information about the customer’s organization, to support that engagement.
When a customer interacts with a 3DS support professional, we collect device and usage data or error reports to diagnose and resolve problems.
When a customer pays for products, we collect contact and payment data to process the payment.
When 3DS sends communications to a customer, we use data to personalize the content of the communication.
When a customer engages with 3DS for professional services, we collect the name and contact data of the customer’s designated point of contact and use information provided by the customer to perform the services that the customer has requested.

The Enterprise Products enable you to purchase, subscribe to, or use other products and online services from 3DS or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.

10. Use of Google Analytics

(1) This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to permit analysis of how you use the site. The information generated by the cookie about your use of the website will normally be transmitted to and stored on a Google server in the United States. However, if IP anonymization is enabled on this website, Google will truncate your IP address in a member state of the European Union or signatory state to the Agreement on the European Economic Area before transmitting it. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to analyze your use of the website, compile reports on website activity and provide other services connected with web use to the website operator.

(2) The IP address transmitted to Google Analytics by your browser will not be combined with any other data held by Google.

(3) You can configure your browser software to reject cookies, but you are advised that you may not be able to make full use of all of the functions of this website if you do so. You can also prevent the data generated by the cookie relating to your use of the website (including you IP address) from being sent to and processed by Google by downloading and installing the browser add-on available at the following link: tools.google.com/dlpage/gaoptout.

(4) This website uses Google Analytics with the “anonymizeIp()” feature. This truncated IP addresses before they are processed, meaning that they cannot be associated with a specific individual. If this data collected concerning you contains any identifying information, identification is immediately ruled out and the personal data is deleted without delay.

(5) We use Google Analytics to analyze and regularly improve the use of our website. We use the statistics obtained to improve our website and make it more relevant for you. The lawful basis for the use of Google Analytics is Section 2 – Protection of personal information, under the 2015 Cybersecurity Law.

(6) Details of third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.

privacy overview: https://support.google.com/analytics/answer/6004245,

and privacy policy: https://policies.google.com/privacy.

(7) This website also uses Google Analytics for the cross-device analysis of visitor flows, which it does using a user ID. You can disable cross-device analysis of your activity under “My data”, “personal data” in your customer account.

(8) This website uses Google conversion tracking (Google AdWords), an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google AdWords places a cookie (“conversion cookie”) on your computer if you come to our website from a Google ad. These cookies expire after 30 days and are not used to identify you personally. If you visit certain of our pages when the cookie is still active, we and Google can see that someone has been redirected to our website by clicking the ad. Each AdWords customer receives a different cookie. Therefore, cookies cannot be tracked across the websites of AdWords customers. The information obtained using conversion cookies is used to generate conversion statistics for AdWords customers who have opted to use conversion tracking. AdWords customers are told the total number of users who have clicked on their ad and been redirected to a web page containing a conversion tracking tag. However, they receive no information which would enable users to be personally identified. If you do not wish to participate in tracking activities, you can refuse the relevant cookies, for instance by configuring your browser to reject the automatic placement of cookies in general. You can also disable conversion tracking cookies by setting your browser to refuse cookies from the domain “googleadservices.com”.

11. Use of social media plugins

(1) We currently use the following social media plugins: Facebook, Instagram, LinkedIn, YouTube. We use the “two-click solution” for these plugins This means that if you visit our website, no personal data will be passed on to the plugin provider in the first instance. You can view the plugin provider by selecting the box over the initial letter of its name or logo. We give you the opportunity to communicate directly with the plugin provider via the button. Only if you enable the selected field by clicking it will the plugin provider be informed that you have accessed the relevant page on our website. The data specified in section 3 of this statement is also sent. In the case of Facebook and Xing, the providers have stated that in Germany the IP address is anonymized immediately. If you enable the plugin, personal data concerning you will be sent to the plugin provider and stored by it (in the USA in the case of US providers). As plugin providers primarily use cookies to collect data, we recommend that you delete all cookies via your browser’s security settings before clicking on the grayed-out box.

(2) We have no influence over the data collected and the processing operations performed, nor do we have knowledge of the full scope of the data collection, the purposes of the processing, or storage periods. We also have no information regarding erasure of data collected by plugin providers.

(3) The plugin provider stores the information it collects about you as a user profile, which it uses for advertising and market research purposes and/or to tailor its website to the needs of users. In particular, this analysis is carried out (even for users who are not logged in) to serve relevant advertising and in order to inform other social network users of your activities on our website. You have the right to opt out of the creation of these user profiles, but to exercise this right you must refer to the plugin provider. We provide the plugins to enable you to interact with the social networks and other users so that we can improve our website and make it more interesting for you as a user. The lawful basis for the use of plugins is Section 2 – Protection of personal information, under the 2015 Cybersecurity Law.

(4) The data will be passed on regardless of whether or not you have an account with the plugin provider and are logged into that account. If you are logged in to an account with the plugin provider, the data collected on our website will be directly linked with that account. If once the button is activated you click on it and e.g. link to the page, the plugin provider will also store this information in your user account and inform your contacts publicly. We recommend that you log out regularly after using social networks, especially before activating a button, as this will prevent your actions being linked to your profile with the plugin provider.

(5) For further information regarding the purpose and scope of the collection and processing of data by the plugin provider, please see the privacy statements of those providers as specified below. Here you will also find further information about your rights in this regard and settings you can use to protect your privacy.

(6) Addresses of the plugin providers and URLs of their privacy policies:

a) Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;

www.facebook.com/policy.php; further information about data collection:

www.facebook.com/help/186325668085084,

www.facebook.com/about/privacy/your-info-on-other and

www.facebook.com/about/privacy/your-info

(b) Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. For further information, please refer to Instagram’s privacy policy. instagram.com/about/legal/privacy.

(c) YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. For further information on how user data is handled see the YouTube privacy policy at www.google.de/intl/de/policies/privacy.

(f) LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; www.linkedin.com/legal/privacy-policy.

12. Embedding of YouTube videos

(1) We have embedded YouTube videos into our website. They are stored at www.YouTube.com and can be played directly from our website. All of these videos are embedded in “extended privacy mode”, which means that no data concerning you as a user are transmitted to YouTube if you do not play the videos. Only when you play the videos will the data specified in paragraph 2 be transmitted. We have no influence over this data transmission.

(2) When you visit the website, YouTube is notified that you have accessed the relevant page on our website. The data specified in section 3 of this statement is also sent. This happens regardless of whether or not you have a YouTube account or are logged into such account. If you are logged into Google, your data will be directly linked with your account. If you do not want the data to be associated with your YouTube profile, you must log out before activating the button. YouTube stores your data as a user profile, which it uses for advertising and market research purposes and/or to tailor its website to the needs of users. In particular, this analysis is carried out (even for users who are not logged in) to serve relevant advertising and in order to inform other social network users of your activities on our website. You have the right to opt out of the creation of these user profiles, but to exercise this right you must refer to YouTube.

(3) For further information regarding the purpose and scope of the collection and processing of data by YouTube, please see the privacy statement. Here you will also find further information about your rights and settings you can use to protect your privacy: https://policies.google.com/privacy

13. Embedding of Google Maps

(1) We use Google Maps on this website. This enables us to present interactive maps directly on the website and allows you to make convenient use of the map functions.

(2) When you visit the website, Google is notified that you have accessed the relevant page on our website. The data specified in section 3 of this statement will also be sent. This happens regardless of whether or not you have a Google account or are logged into such account. If you are logged into Google, your data will be directly linked with your account. If you do not want the data to be associated with your Google profile, you must log out before activating the button. Google stores your data as a user profile, which it uses for advertising and market research purposes and/or to tailor its website to the needs of users. In particular, this analysis is carried out (even for users who are not logged in) to serve relevant advertising and in order to inform other social network users of your activities on our website. You have the right to opt out of the creation of these user profiles, but to exercise this right you must refer to Google.

(3) For further information regarding the purpose and scope of the collection and processing of data by Google, please see Google’s privacy statement. Here you will also find further information about your rights in this regard and settings you can use to protect your privacy: https://policies.google.com/privacy.

14. Newsletter

(1) With your consent, you can also be subscribed to our newsletter, in which we provide information about our current offers. The advertised goods and services are specified in the declaration of consent.

(2) We use the “double opt-in” procedure for subscriptions to our newsletter. This means that after you sign up, we send an email to the email address provided by you asking you to confirm that you wish to receive the newsletter. If you do not confirm within 24 hours of signing up, your information will be blocked and then automatically deleted after one month. We also store the IP addresses from which you sign up and confirm, and the date of subscription and confirmation. We do this to verify your subscription and to enable us to clarify any misuse of your personal data.

(3) The only information you are required to provide in order to receive the newsletter is your email address. Other separately marked information is provided voluntarily and is used to address you personally. Once you have confirmed, we store your email address so that we can send you the newsletter. The lawful basis for this is Section 2 – Protection of personal information, under the 2015 Cybersecurity Law.

(4) You may withdraw your consent and unsubscribe from the newsletter at any time. You can withdraw your consent by clicking on the link provided in every newsletter email, by sending an email to info@3ds.vn, or by getting in touch using the contact details given in the Imprint section.

(5) Please note that we analyze your user behavior in relation to the newsletter. To permit this analysis, the emails we send contain “web beacons” or “tracking pixels”, one-pixel image files that are stored on our website. For the purposes of the analysis we link the data specified in section 3 and the web beacons with your email address and an individual ID. Links in the newsletter also contain this ID. We do not create a user profile from the information obtained in this way and use it only to carry out statistical evaluations on the recipients of the newsletter and to tailor the newsletter to users’ interests. To do this, we record the links you click on when you read the newsletter and draw conclusions about user interests. We do not link these data with your actions on our website.

You may opt out of this tracking at any time by clicking the link contained in each email or contacting us via another channel. This information will be stored for as long as you remain subscribed to the newsletter. If you unsubscribe, we store this information anonymously and for purely statistical purposes. Tracking of this kind is also not possible if you have set your email program not to display images. In this case, the newsletter will not be displayed in full and you may not be able to make use of all its functions. If you display the images manually, your actions will be tracked as described above.

15. Candidate Applications

a. Processing of applicant data

By submitting your application, you provide us with your personal data and consent to our collection, processing and use of this information in the context of your application. The personal data you provide will be collected, processed and used for the purpose of deciding on the establishment of an employment relationship in accordance with Article 21 of the 2019 Labor Code & Articles 17,18 of the 2015 Law on Cyber Information Security. Providing your personal data is necessary to process the application process and to decide on the establishment of an employment relationship. If you do not provide us with this information, unfortunately, we will not be able to consider you in the selection process to fill the vacant position. No automated decisions will be made. Your personal data will not be passed on to external third parties. In order to evaluate your documents, they will be forwarded within the corporate group to the responsible personnel in the human resources department and to the responsible contact person/department head in the respective department to which the application is sent.

We will keep your application file on file for the duration of the application process and will also be kept on file in the Company’s database at all times so that we can answer any questions you may have, as well as contact you again when we have other suitable vacancies for you.

b. Application via our online application platform

If you use our online application platform, you will be asked to enter the required application data in the input mask. On the second page of the input mask, you can check your details again and upload your application documents as a PDF document. Your application data and documents will not be sent to us until you click the “Send application” button.

We inform you about the use of possible cookies on the platform in the form of a cookie consent banner.

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HEAD OFFICE

DA NANG BRANCH

HANOI BRANCH

REGISTRATION CONSULTATION